FAQ
Frequently Asked Questions
Buying a car is simple and hassle free. Just use our website to find the car you are after and we would then recommend reserving it online or through our call centre for just £99 with a fully refundable deposit. Then we’ll contact you to arrange an appointment to come and see the car in our showrooms and allow you to test drive. If you’re not sure what you are after then come to one of stores and our dedicated Customer Consultants will assist you with a personal shopping experience to find and test drive one of the cars from our entire group stock of thousands of vehicles. If you have a part exchange we can value that online or in store giving you 100% of what your car’s worth based on live trade prices. We’ll then complete your transaction by handing over your new car either on the same day or at an appointed time which is more convenient for you.
Can I see the car before I buy it?
Yes of course! Please arrange an in-store appointment by calling 0330 173 9718 Option 1, or visit your nearest showroom during opening hours. Please remember that you can also reserve the car online for a fully refundable £99, to ensure nobody else is able to purchase it before you’ve had the chance!
Do I need to make an appointment to visit you?
Appointment based only
This helps us to prepare vehicles you may want to view, as well as reducing your time waiting around when you get here.
Pick up and drive away on same day?
In the majority of cases yes, most of our cars are ready to leave on the same day. In the event the car you’ve chosen isn’t quite ready to go on that day, one of our team will explain when you can expect to be able to collect it and make an appointment for you.
What documents / things do I need to remember to bring with me when I collect my car?
A member of our team will go through the required proofs with you during your sale process. We will always need some form of official photo ID and the documents for your part exchange, if you’re part exchanging with us. Please let us know if any of this is a problem and we can try to find a solution with you.
Where is the locking wheel nut key?
The Collections Consultant will have shown you the locking wheel nut key at collections and asked you to sign for receipt on your Handover Checklist. Typically the key is then left in the passenger glovebox in the vehicle. If you believe a it is missing then please call our Customer support team.
I’ve experienced a fault with my vehicle – what should I do?
Please click here to tell us more about the issues to allow us the opportunity to address your concerns. Alternatively please call the Customer Support team on 0330 173 9718, select Option 4.
I’ve reserved a car, when can I come and view it?
To ensure your time in-store is reduced, it’s best to reserve the car you’re interested in online before coming into store. You can contact us to discuss finance options or book an appointment, or you can guarantee your part exchange valuation and get pre-approved for finance online before your visit! The majority of our cars are available to drive away the same day, so you won’t be waiting weeks for your next car.
What is the car preparation process?
All our vehicles go through a thorough preparation process before reaching our showrooms, to ensure we’re selling cars of the highest quality. This process includes a multi-stage inspection of the vehicle, a road test and if required an MOT before we complete any necessary mechanical or bodywork and a full valet. We also have three quality controls along our preparation process, to ensure our vehicles meet our high standards.
Do you offer an extended warranty?
Vehicles come as standard with 3 months Warranty however, we do offer an optional extended warranty package on all of our vehicles – Warranty can be extended to 6/9/12/24 months.
How do I claim on my Extended Warranty?
We can help with your financing plan, we can offer some tips and tricks. Drive off with this dream car of yours regardless of your credit history.
Must the car be paid for before being delivered?
Yes, we require full payment on vehicles that are to be delivered.
Can I sell my car to CarShop without purchasing a car from you?
We’re happy to take any vehicle in part exchange, but we don’t purchase vehicles outright.
What is included in your inspection and safety check?
We perform an initial inspection of the vehicle, before undertaking a detailed mechanical, body and safety inspection. Then the vehicle is plugged in to our diagnostic equipment, just to make sure we know if there are fault codes hidden away. Then we take the vehicle for a road test. Finally we MOT test the vehicle, where relevant, to ensure we know exactly what we need to do to meet our standard. If the car isn’t up to it then we don’t retail it. Only then do we begin to prepare the car for retail sale.
Has a full service been carried out?
As well as our safety inspection and detailed preparation process, we also perform an oil and oil filter change. Details of when your next service is due will be included within your welcome pack when you purchase your car.